FAQ
Frequently Asked Questions
What is AurenTheme?
AurenTheme is a premium digital product designed for Shopify merchants. Our products help entrepreneurs build professional online stores faster using high-quality themes, guides, and digital resources.
What do I receive after purchasing?
Immediately after your purchase, you'll receive instant access to download your digital files.
Depending on the product, your download may include:
- Shopify Theme Files
- PDF Guides
- AI Resource Packs
- Liquid Snippets
- Installation Instructions
- Future Product Updates (where applicable)
Is this a physical product?
No.
All products sold by AurenTheme are digital downloads.
No physical items will be shipped.
How will I receive my order?
Once your payment has been successfully processed, you'll receive access to download your purchased files immediately.
You will also receive an order confirmation by email.
Do I need Shopify?
Yes.
Our products are designed specifically for Shopify stores.
An active Shopify account is required to use our themes.
Can I customize the theme?
Absolutely.
You are free to customize the theme to match your brand and business.
You may edit the Liquid code, colors, typography, layouts, sections, and other design elements.
Can I use the theme on multiple stores?
Yes.
Your purchase includes a Commercial License allowing you to use the product on unlimited Shopify stores that you own or manage.
Please note that redistribution or resale of the product is strictly prohibited.
Do I receive future updates?
Yes.
Unless otherwise stated on the product page, your purchase includes lifetime updates while the product continues to be maintained by AurenTheme.
Do you offer customer support?
Yes.
We provide unlimited customer support.
If you experience any issues with installation, downloads, or product functionality, simply contact us by email.
We're always happy to help.
What payment methods do you accept?
We accept secure payment methods available during checkout.
Payment processing is handled by trusted third-party payment providers.
Your payment information is processed securely and is never stored on our servers.
Can I get a refund?
Because our products are digital downloads, refunds are generally not available after the files have been delivered.
However, refunds may be granted in cases such as:
- Duplicate payments
- Corrupted files
- Technical issues that cannot be resolved
- Accidental duplicate purchases
Please see our Refund Policy for full details.
Is my payment secure?
Yes.
All transactions are processed using secure payment technology.
We do not store your complete credit or debit card information.
How long does support take?
Our support team is available 24/7.
Most inquiries receive a response within 24 hours, although response times may vary during busy periods.
Can I resell or share the files?
No.
All products remain the intellectual property of AurenTheme.
You may use the products according to the License Agreement, but redistribution, resale, or sharing of the files is strictly prohibited.
Do you offer custom development?
No.
Our support includes assistance with our products, but we do not provide custom coding, custom development, or store-building services.
How can I contact AurenTheme?
You can contact us anytime through:
or via our official TikTok account:
@aurentheme