Refund Policy

REFUND POLICY

Last Updated: July 2026

Refund Policy

At AurenTheme, we are committed to providing high-quality digital products and ensuring a smooth purchasing experience. Please read this Refund Policy carefully before completing your purchase.

By purchasing any product from AurenTheme, you acknowledge and agree to the terms outlined below.

1. Digital Products

All products sold on AurenTheme are digital downloads.

This includes, but is not limited to:

  • Shopify Themes
  • ZIP Files
  • PDF Guides
  • AI Resource Packs
  • Liquid Snippets
  • Digital Templates
  • Other Downloadable Digital Assets

No physical products are shipped.

2. Refund Eligibility

Due to the nature of digital products, all sales are generally considered final once the product has been delivered or made available for download.

However, we may issue a refund in the following situations:

  • You were charged more than once for the same order.
  • You purchased the same product multiple times by mistake.
  • The download files are corrupted or cannot be accessed.
  • A technical issue caused by AurenTheme prevents you from accessing or using the product, and we are unable to resolve it within a reasonable timeframe.

Refund requests are reviewed individually.

3. Non-Refundable Situations

Refunds will generally not be issued for reasons including, but not limited to:

  • You changed your mind after purchase.
  • You no longer need the product.
  • You expected features that were not advertised.
  • You did not read the product description before purchasing.
  • You do not know how to install or use Shopify.
  • You are unable to use the product due to your own technical setup.
  • You purchased the wrong product by mistake.
  • You request a refund after successfully downloading and using the product.

4. Technical Assistance

If you experience any technical difficulties, we encourage you to contact our support team before requesting a refund.

In many cases, installation issues or configuration problems can be resolved quickly through customer support.

Our goal is to help you successfully use your purchase whenever possible.

5. Refund Request Process

To request a refund, please contact us at:

Email: aurentheme@gmail.com

Include:

  • Your order number
  • The email address used for the purchase
  • A description of the issue
  • Screenshots or other relevant information (if applicable)

Incomplete requests may require additional information before they can be reviewed.

6. Processing Time

Eligible refund requests are typically reviewed within 5 business days.

If approved, refunds will be processed using the original payment method.

Processing times after approval may vary depending on your payment provider or financial institution.

7. Fraud Prevention

AurenTheme reserves the right to refuse refund requests where there is evidence of:

  • Abuse of our refund policy
  • Fraudulent activity
  • Unauthorized payment disputes
  • Chargeback abuse
  • Misrepresentation of the issue

Where appropriate, we may request additional information before processing any refund.

8. Chargebacks

If you experience a problem with your purchase, please contact us before initiating a chargeback through your payment provider.

Our support team will make every reasonable effort to resolve your issue promptly.

Fraudulent or abusive chargebacks may result in the suspension of future purchases or access to AurenTheme products.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

9. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will be published on this page with an updated revision date.

Continued use of our website after changes have been published constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

AurenTheme

📧 Email: aurentheme@gmail.com

📍 Business Address

BALA RT.008 RW.004

GOLO LERO

LAMBA LEDA TIMUR

KAB. MANGGARAI TIMUR

NUSA TENGGARA TIMUR

Indonesia